Privacy Policy
1. Who We Are
Police Sahitya (policesahitya.co.in) is a multi-vendor marketplace connecting eligible government employees with independent sellers. Police Sahitya is not a government website and is not affiliated with or endorsed by any government department. This Privacy Policy explains what personal information we collect, why, who can see it, and your choices.
2. Information We Collect
•Account details: name, email address, mobile/WhatsApp number, designation and department.
•Delivery addresses, city and PIN code you save or select.
•Government Employee ID image you upload for eligibility verification.
•Order details: products, quantities, prices, sellers, order status and history.
•Notify-Me requests, wishlist and cart items.
•For sellers: business, contact, service-area, product and platform-fee payment information (such as UPI transaction references).
•Basic technical data needed to run the service securely, such as sign-in sessions and security logs.
3. How We Use Your Information
•To create and manage your account and let you place order requests.
•To show which products are available at your delivery location.
•To let the relevant seller verify your eligibility and confirm, deliver and support your order.
•To send order and account notifications.
•To calculate and verify seller platform fees.
•To prevent fraud, misuse and unauthorized access, and to meet legal obligations.
4. Your Government ID
•Your ID image is stored in a private, encrypted storage area. It is never public and never shown on product or profile pages.
•A seller can view your ID only for an order placed with that seller, through a short-lived secure link (about 2 minutes). Every view is logged.
•Police Sahitya administrators may access it only for verification, support, fraud prevention or legal reasons.
•Your ID is never included in WhatsApp messages generated by the platform.
•You can replace your ID at any time from your Account page.
5. Sharing With Sellers
When you place an order, the seller(s) of the products in that order receive your name, phone/WhatsApp number, delivery address, order details and access to your ID for verification. Sellers are independent businesses and must use this information only to process your order. We do not sell your personal information.
6. Other Sharing
We use trusted service providers to operate the platform (for example cloud hosting, database and storage providers). We may disclose information if required by law, court order, or to protect the rights, safety and property of users and the platform.
7. Payments
Police Sahitya does not collect customer card or bank details. Customers pay sellers directly. For seller platform fees, we store payment references needed to verify and reconcile payments.
8. Data Retention
We keep your information while your account is active and for as long as needed for orders, disputes, accounting and legal requirements. Replaced ID images are kept only as long as needed for records of past orders and then deleted.
9. Security
We use access controls, row-level security, encrypted connections (HTTPS), private storage and access logs to protect your data. No system is completely secure, so please keep your password safe and tell us immediately about any suspicious activity.
10. Your Rights and Choices
•Access and update your profile, addresses and ID from your Account page.
•Request correction or deletion of your personal information, subject to legal and record-keeping requirements.
•Withdraw consent for ID sharing by not placing further orders; existing order verifications already completed cannot be undone.
•Contact us with any privacy questions or complaints.
11. Children
The platform is intended for adult government employees and is not meant for persons under 18.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be published here with a revised date.
13. Contact
Email: policesahitya@gmail.com
Address: Plot No 122, Kashi Nagar Gali No. 2, Nari Road, Nagpur, Maharashtra 440026