Terms & Conditions

Welcome to Police Sahitya. By accessing or using our website/application, you agree to the following Terms & Conditions. Please read them carefully before using the platform.

1. About Police Sahitya

Police Sahitya is a multi-vendor marketplace designed to connect eligible government employees with independent sellers offering relevant products.

Police Sahitya acts as a marketplace and technology platform. It does not directly manufacture, own, stock, sell, or deliver products listed by independent sellers unless specifically stated.

Police Sahitya is not an official government website or government department and does not claim government ownership, affiliation, authorization, or endorsement.

2. Customer Eligibility

1.The platform is primarily intended for eligible government employees.

2.Visitors may browse products without creating an account.

3.Customer registration and identity verification are mandatory before placing an order.

4.Customers must provide accurate personal information and valid government employee identification.

5.Police Sahitya reserves the right to restrict or reject accounts where eligibility cannot be established.

6.Customers must not create multiple accounts to bypass platform restrictions.

3. Customer Identity Verification

1.Customers must upload a clear image of their valid Government Employee ID Card when placing their first order.

2.The uploaded ID is securely stored in the customer's account.

3.Customers are not required to upload the same ID again for every order.

4.For each new order, the relevant seller may independently review the customer's stored ID to verify eligibility.

5.Each seller independently approves or rejects their own order based on their verification.

6.Approval by one seller does not guarantee approval by another seller.

7.Customers may be asked to upload an updated or clearer ID if the existing document is expired, invalid, or unreadable.

8.Identity documents will only be accessible to authorized personnel and relevant sellers for legitimate verification purposes, subject to the Privacy Policy.

4. Product Availability and Delivery Locations

1.Products from approved sellers may be visible to all visitors.

2.Each seller independently selects the cities, areas, and PIN codes where they provide delivery.

3.Product availability depends on the customer's selected delivery address and the seller's serviceable locations.

4.If a seller does not deliver to the customer's location, the product will display:

"This Product Is Not Available for Your Location."

5.Add to Cart and Buy Now options will not be available for such products.

6.Customers may select "Notify Me If Available" to receive an update if the seller starts delivering to their location.

7.Delivery availability may change depending on the seller's service area and operational capacity.

5. Orders and Seller Confirmation

1.Placing an order request does not automatically mean that the order has been accepted or confirmed.

2.After submission, the relevant seller or sellers will receive separate notifications.

3.Each seller will independently review the customer's ID and order details.

4.Sellers may contact customers through phone or WhatsApp for verification and confirmation.

5.Sellers may independently accept or reject their respective products/orders.

6.One seller's rejection will not automatically cancel orders accepted by other sellers.

7.Customers may receive separate calls, messages, and delivery updates from different sellers.

8.The final order confirmation depends on seller approval, product availability, stock, and delivery feasibility.

6. Communication Through WhatsApp and Phone

1.Customers agree that relevant sellers may contact them using the mobile or WhatsApp number provided during registration or checkout.

2.Sellers may use WhatsApp to share order summaries, request verification, and coordinate payment and delivery.

3.WhatsApp messages are initiated by sellers. Police Sahitya does not automatically send messages on behalf of sellers unless a specific feature is introduced.

4.Customers must ensure that their contact details are accurate and active.

7. Payments

1.Police Sahitya does not collect customer product payments in the initial version of the platform.

2.Customers and sellers will coordinate payments directly.

3.Sellers may accept payment through UPI, bank transfer, or Cash on Delivery (COD), depending on their available arrangements.

4.Customers must confirm payment details directly with the relevant seller.

5.Police Sahitya is not responsible for payments made to incorrect UPI IDs or bank accounts shared by unauthorized persons.

6.Customers should retain payment receipts or transaction references for future disputes.

7.Payment confirmation and reconciliation between customer and seller remain the responsibility of the concerned parties.

8. Delivery and Shipping

1.Sellers are responsible for arranging delivery of their accepted orders.

2.Different sellers may deliver their products separately.

3.Delivery timelines, shipping charges, and delivery methods may vary by seller.

4.Customers may receive multiple parcels for a single combined order.

5.Customers should coordinate delivery-related questions directly with the respective seller.

6.Sellers must provide accurate delivery updates and must not mark an order as delivered without reasonable confirmation.

7.Police Sahitya is not responsible for delays caused by independent sellers, courier providers, weather, transport disruptions, or circumstances beyond its reasonable control.

9. Cancellation, Returns and Refunds

1.Before an order is confirmed, customers may request cancellation.

2.After seller confirmation, cancellation must be coordinated with the relevant seller.

3.Return, replacement, exchange, and refund policies may differ by seller and product category.

4.Sellers must clearly communicate their applicable return and refund conditions before final order confirmation.

5.Any refund for a product payment must be handled directly by the seller who received that payment.

6.Police Sahitya may assist in communication and dispute resolution but does not guarantee a refund from an independent seller.

7.Applicable consumer protection laws and statutory customer rights will prevail over conflicting platform or seller policies.

10. Seller Registration and Approval

1.Individuals or businesses wishing to sell through Police Sahitya must submit a seller application.

2.Seller accounts require approval from the Police Sahitya Admin.

3.Sellers must provide accurate business, identity, contact, and other requested information.

4.Admin may approve, reject, suspend, or deactivate seller accounts based on platform policies and applicable laws.

5.Sellers must not list prohibited, counterfeit, misleading, illegal, or unauthorized products.

6.Sellers are responsible for the accuracy of their product descriptions, images, prices, stock, and specifications.

11. Seller Responsibilities

Every approved seller agrees to

1.Maintain accurate product listings and inventory.

2.Configure and maintain correct serviceable delivery locations.

3.Review customer identity documents only for relevant order verification.

4.Independently accept or reject each seller order.

5.Communicate clearly with customers.

6.Arrange delivery of accepted orders.

7.Collect customer payments directly and maintain appropriate payment records.

8.Update order statuses accurately.

9.Resolve customer complaints relating to their products, payments, and deliveries.

10.Follow all applicable laws, product regulations, and platform policies.

12. Platform Fee – 2%

1.Police Sahitya charges sellers a platform fee of 2% on eligible successfully completed orders.

2.The fee is calculated on the eligible product amount as configured by the platform.

3.Platform fees are recorded in the individual seller's Platform Fee Wallet/Ledger.

4.Cancelled, rejected, and non-completed orders will not normally attract platform fees.

5.Refunds and partial refunds may result in proportionate fee adjustments.

6.Sellers are responsible for clearing their outstanding platform fee according to the platform's payment-cycle rules.

13. Seller Platform Fee Payment and 30-Day Access Cycle

1.Sellers may pay their outstanding platform fee through the payment method made available by Police Sahitya.

2.Seller payments are subject to successful payment verification.

3.After successful verification of the required payment, the outstanding amount covered by that payment will be cleared and a fresh 30-day selling access cycle will begin.

4.New platform fees accumulated during an active 30-day cycle will be carried forward to the next cycle.

5.These newly accumulated fees will not interrupt the seller's already active access cycle.

Minimum Outstanding Balance Rule

At the end of a 30-day cycle

•If the outstanding platform fee is ₹50 or less, the seller account will remain active.

•The outstanding amount will be carried forward to the next cycle.

•New platform fees will be added to the carried-forward amount.

•If the total outstanding amount exceeds ₹50, the seller must clear the outstanding amount.

•If the required payment is not verified, the seller account will automatically be frozen.

Example

•Cycle 1 outstanding fee: ₹40.

•The seller remains active and ₹40 carries forward.

•Cycle 2 new fee: ₹30.

•Total outstanding fee: ₹70.

•Since ₹70 exceeds ₹50, the seller must clear the amount after the cycle ends.

•If payment is not verified, the seller account will be frozen.

14. Seller Account Freeze and Reactivation

1.A frozen seller cannot receive new order requests through Police Sahitya.

2.Purchase availability for that seller's products may be disabled while the account remains frozen.

3.The seller may continue accessing their dashboard to view outstanding fees, payment records, and previous orders.

4.Existing confirmed orders and customer obligations must still be fulfilled or properly resolved.

5.After the outstanding amount is paid and verified by the authorized system/Admin, the seller account will be reactivated.

6.A new 30-day access cycle will begin after successful payment verification.

7.Police Sahitya reserves the right to suspend sellers for reasons other than unpaid platform fees, including fraud, misconduct, or policy violations.

15. Payment Gateway for Seller Platform Fees

1.Police Sahitya may provide a UPI QR-based payment facility for collecting seller platform fees.

2.A third-party payment verification system may be used for payment detection and confirmation.

3.Seller account reactivation will occur only after successful server-side payment verification.

4.Payment screenshots or unverified claims alone will not be treated as proof of successful payment.

5.Duplicate, suspicious, incomplete, or mismatched transactions may be sent for manual Admin verification.

6.Police Sahitya may change or replace its payment verification provider when necessary.

16. Banner, Promotions and Offers

1.Police Sahitya may display promotional banners, festival posters, advertisements, and special offers.

2.Promotions may have specific validity periods and conditions.

3.Admin may add, modify, schedule, deactivate, or remove promotional content.

4.Sellers are responsible for the accuracy of any offers or discounts they publish.

5.Promotional content does not guarantee product availability or order acceptance.

17. Prohibited Activities

Users and sellers must not

1.Provide false identity or business information.

2.Upload another person's identity document without lawful authorization.

3.Attempt unauthorized access to another user's account or data.

4.Misuse customer information or identity documents.

5.List counterfeit, stolen, illegal, or otherwise prohibited products.

6.Misrepresent product authenticity, quality, or availability.

7.Manipulate orders, payments, platform fees, or reviews.

8.Harass, threaten, or deceive other users.

9.Use the platform for unlawful activities.

10.Misrepresent Police Sahitya as an official government authority.

Police Sahitya may restrict or terminate accounts involved in prohibited activities, subject to applicable law.

18. Limitation of Liability

1.Police Sahitya provides the marketplace infrastructure for connecting customers and independent sellers.

2.Sellers remain responsible for their products, product descriptions, quality, pricing, warranties, payments, and deliveries.

3.Police Sahitya does not guarantee that every seller will accept an order or that every product will remain available.

4.Police Sahitya will make reasonable efforts to maintain platform availability and protect user information.

5.Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

19. Privacy and Data Protection

1.Personal information and identity documents will be handled according to the Police Sahitya Privacy Policy.

2.Customer information will be collected and used for account management, order processing, identity verification, customer support, and other disclosed purposes.

3.Identity documents will not be made publicly accessible.

4.Relevant sellers may access customer identity information only for verification of their assigned orders.

5.Users may contact Police Sahitya to request access, correction, or deletion of personal information, subject to applicable legal and record-retention requirements.

20. Changes to Terms and Conditions

Police Sahitya may update these Terms & Conditions from time to time.

Updated terms will be published on the website/application with a revised date. Continued use of the platform after changes take effect will be subject to the updated terms, as permitted by applicable law.

21. Governing Law and Disputes

These Terms & Conditions shall be governed by the applicable laws of India.

Any dispute will be handled in accordance with applicable Indian law and the jurisdiction of the competent courts, subject to mandatory consumer protection and other statutory rights.

22. Contact Information

For questions, complaints, or support, contact:

Email: policesahitya@gmail.com

Address: Plot No 122, Kashi Nagar Gali No. 2, Nari Road, Nagpur, Maharashtra 440026

By registering, placing an order, or using Police Sahitya, you acknowledge that you have read and agreed to the applicable Terms & Conditions.

[file: 1000274136.png]